HELP CENTRE
Frequently Asked Questions
Everything you need to know about shopping, selling, and joining our community in Surrey, Vancouver, and beyond.
For Vendors
How does renting a space work?
Vendors rent a dedicated display space inside our store to showcase and sell their handmade products. You stock your space, and we handle the sales for you.
Do vendors pay commission on sales?
No. What you sell is what you keep. There are no commissions or hidden fees.
What is the rental term?
We require a minimum 3-month contract. If you’d like to cancel, you must notify us at least 30 days before your contract term ends or the term renews itself. You are expected to fulfill your contract regardless.
Do I need to be present, or can I join if I live far away?
Neither is required. Our store staff sells on your behalf. If you’re far away, simply ship your products and display materials to us and share your display vision — we’ll set everything up based on your preferences.
What display setup do I need to provide?
Wall rack vendors must bring their own racks and display materials. For shelf and aisle rack vendors, the physical shelf/rack is provided — just bring your inventory and any display materials you’d like to use.
Does my monthly display fee include GST?
5% GST will be added to your monthy display fee.
Do I need to label or price my products?
Yes, all items must include your business name/SKU and your final customer price. Please note that we do not add tax on top at checkout.
Can I bring new products anytime?
New products require approval first. Submit them through the Restocking Form and we’ll reach out with any questions before approving.
Do you provide packaging to customers when they buy my products?
Yes, Local Crafters Market provides paper bags, cloth bags, and paper/bubble wrap. You’re also welcome to bring your own branded packaging.
Who do I contact for help or questions?
Email us at market@localcrafters.ca or message us on Instagram @localcrafters_market.
For Shoppers
What is Local Crafters Market?
We’re an indoor market where you can shop a curated selection of handmade and small-batch products from local independent vendors — all under one roof! Every item you buy supports a real maker in your community.
Where are your locations and what are your hours?
We have three locations:
1. Central City — follows the mall’s operating hours.
2. Gastown — open daily, 10 AM to 8 PM. (May 8th – September 15th)
3. Tsawwassen Mills — opening July 3rd!
Hours are subject to change, so check our locations page for the most up-to-date info!
What payment methods do you accept?
We’re cashless! We accept all major credit and debit cards, plus tap payments including Apple Pay, Google Pay, and more.
Can I return or exchange something I bought?
Yes! Items can be returned or exchanged within 14 days of purchase at the original store location, as long as they’re unused, unworn, and in original condition with all tags, labels, and packaging intact.
Please note that the following are final sale and cannot be returned or exchanged: Earrings, swimwear, lingerie/undergarments, stick-on/press-on nails, food products, body care, skin care, makeup/cosmetics, hair accessories, socks, body jewelry, personal hygiene items, and clearance items.
For any return or exchange questions, reach out directly to the store where you made your purchase.
How do I get in touch?
Email us at market@localcrafters.ca or message us on Instagram @localcrafters_market.
For Vendors
How does renting a space work?
Vendors rent a dedicated display space inside our store to showcase and sell their handmade products. You stock your space, and we handle the sales for you.
Do vendors pay commission on sales?
No. What you sell is what you keep. There are no commissions or hidden fees.
What is the rental term?
We require a minimum 3-month contract. If you’d like to cancel, you must notify us at least 30 days before your contract term ends. You are expected to fulfill your contract regardless.
Do I need to be present, or can I join if I live far away?
Neither is required. Our store staff sells on your behalf. If you’re far away, simply ship your products and display materials to us and share your display vision — we’ll set everything up based on your preferences.
What display setup do I need to provide?
Wall rack vendors must bring their own racks and display materials. For shelf and aisle rack vendors, the physical shelf/rack is provided — just bring your inventory and any display materials you’d like to use.
Does my monthly display fee include GST?
Yes, your total monthly fee includes display fee + 5% GST.
Do I need to label or price my products?
Yes, all items must include your business name/SKU and your final customer price. Please note that we do not add tax on top at checkout.
Can I bring new products anytime?
New products require approval first. Submit them through the Restocking Form and we’ll reach out with any questions before approving.
Do you provide packaging to customers when they buy my products?
Yes, Local Crafters Market provides paper bags, cloth bags, and paper/bubble wrap. You’re also welcome to bring your own branded packaging.
Who do I contact for help or questions?
Email us at market@localcrafters.ca or message us on Instagram @localcrafters_market.
For Shoppers
What is Local Crafters Market?
We’re an indoor market where you can shop a curated selection of handmade and small-batch products from local independent vendors — all under one roof! Every item you buy supports a real maker in your community.
Where are your locations and what are your hours?
We have two locations:
Central City — follows the mall’s operating hours.
Gastown — open daily, 11 AM to 7 PM.
Hours are subject to change, so check our locations page for the most up-to-date info!
What payment methods do you accept?
We’re cashless! We accept all major credit and debit cards, plus tap payments including Apple Pay, Google Pay, and more.
Can I return or exchange something I bought?
Yes! Items can be returned or exchanged within 14 days of purchase at the original store location, as long as they’re unused, unworn, and in original condition with all tags, labels, and packaging intact.
Please note that the following are final sale and cannot be returned or exchanged: Earrings, swimwear, lingerie/undergarments, stick-on/press-on nails, food products, body care, skin care, makeup/cosmetics, hair accessories, socks, body jewelry, personal hygiene items, and clearance items.
For any return or exchange questions, reach out directly to the store where you made your purchase.
How do I get in touch?
Email us at market@localcrafters.ca or message us on Instagram @localcrafters_market.
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Find Us
Surrey
-
10153 King George Blvd Unit 150 Surrey, British Columbia,
V3T 2W1 - Open Daily | Follows the mall’s operating hours
Gastown
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332 Water St, Unit 230, Vancouver, British Columbia, V6B 1B6
- Open Daily 10 AM - 8 PM
Office
- Unit 202B - 5752 176 Street
-
Surrey, British Columbia,
V3S 4C8